Warranty information

Warranty information

Every nepros tool that is purchased from KTC or an authorized distributor, unless otherwise prohibited by law,  comes with our assurance of quality and durability, and is covered by our warranty.

• Every nepros tool comes with our assurance of quality and durability, and is covered by a lifetime warranty.
• All nepros brand tools are guaranteed to be free from defects in materials and workmanship.
• We will, at our expense, repair or replace any tool which does not work to the owner's satisfaction.
• Tools that have been misused, abused or modified are ineligible for warranty.
• We do not accept responsibility or liability for the results of misuse of nepros tools or the use of nepros tools that have been abused, badly worn, or altered.
• Please notify us by e-mail at contact@kyototool.co.jp. We will contact you with further instructions.

The following items are not eligible for our quality assurance.

• Consumables - Products that use wearable parts such as:
  • The inward turning tools (screw driver, hexagon head screw driver and TORX® driver)
  • Pliers (nippers, pliers and pinchers)
  • Gears
  • Also other products that constantly wear as they age
• Damage that is caused by any other factors than problems in the product material and manufacturing process
• Damage that is caused by inappropriate use or negligence.
• Wear, breakage or deformation of the product caused by hard hitting with a hammer or the like.
• Damage that is caused by repairs or modifications made by the user or a third party.
• Damage that is caused by application of an excessive load beyond the one that the product is designed for.
• Damage that is caused by fire or natural disaster.
• Damage that is caused by wear as a result of use in a production line.
• Differences due to product model change or design change