Customer Service

Privacy Policy

  • We respect and protect your privacy.
  • We use the information we collect about you to process orders, but we will never sell or give such information to others.

Return Policy

  • To return the tools, please send us e-mail to within 30days after you receive the goods to ask our instructions.
  • To receive a replacement or refund, simply notify us by e-mail at and follow our instructions.
  • The tool must be unused and in original packaging. Freight will not be refunded unless it was our error.
  • The freight charge for Japan to return the tools are at your expense unless it was our error.


  • Your order will be shipped via DHL once goods are ready to ship.
  • If you have any inquries regarding the shipment, please send your e-mail to

Warranty Information

  • Every nepros tool comes with our assurance of quality and durability, and is covered by a lifetime warranty.
  • All nepros brand tools are guaranteed to be free from defects in materials and workmanship.
  • We will, at our expense, repair or replace any tool which does not work to the owner's satisfaction.
  • Tools that have been misused, abused or modified are ineligible for warranty.
  • We do not accept responsibility or liability for the results of misuse of nepros tools or the use of nepros tools that have been abused, badly worn, or altered.
  • Please notify us by e-mail at We will contact you with further instructions.

The following items are not eligible for our quality assurance.

  • Consumables - Products that use wearable parts such as:
    • The inward turning tools (screw driver, hexagon head screw driver and TORX® driver)
    • Pliers (nippers, pliers and pinchers)
    • Gears
    • Also other products that constantly wear as they age
  • Damage that is caused by any other factors than problems in the product material and manufacturing process
  • Damage that is caused by inappropriate use or negligence.
  • Wear, breakage or deformation of the product caused by hard hitting with a hammer or the like.
  • Damage that is caused by repairs or modifications made by the user or a third party.
  • Damage that is caused by application of an excessive load beyond the one that the product is designed for.
  • Damage that is caused by fire or natural disaster.
  • Damage that is caused by wear as a result of use in a production line.
  • Differences due to product model change or design change

Examples of inappropriate use

  • Wear, breakage or deformation caused by use of hand tools with power tools such as an impact wrench
  • Breakage or deformation caused by the use of couplings or pipes

Authorized Warranty Station

[U.S. Customers]
PSI Innovations, LLC
850 Meadowview Crossing Unit 8 West Chicago, IL 60185
Contact person: Robin Sedlacek
Phone: 630-802-2215
[Germany Customers]
Am Herrenwingert 16 D-53347 Alfter
Contact person: Bernd Reich
Phone: +49 163 908 3916