Warranty information

Warranty information

• Every nepros tool comes with our assurance of quality and durability, and is covered by a lifetime warranty.
• All nepros brand tools are guaranteed to be free from defects in materials and workmanship.
• We will, at our expense, repair or replace any tool which does not work to the owner's satisfaction.
• Tools that have been misused, abused or modified are ineligible for warranty.
• We do not accept responsibility or liability for the results of misuse of nepros tools or the use of nepros tools that have been abused, badly worn, or altered.
• Please notify us by e-mail at contact@kyototool.co.jp. We will contact you with further instructions.

The following items are not eligible for our quality assurance.

• Consumables - Products that use wearable parts such as:
  • The inward turning tools (screw driver, hexagon head screw driver and TORX® driver)
  • Pliers (nippers, pliers and pinchers)
  • Gears
  • Also other products that constantly wear as they age
• Damage that is caused by any other factors than problems in the product material and manufacturing process
• Damage that is caused by inappropriate use or negligence.
• Wear, breakage or deformation of the product caused by hard hitting with a hammer or the like.
• Damage that is caused by repairs or modifications made by the user or a third party.
• Damage that is caused by application of an excessive load beyond the one that the product is designed for.
• Damage that is caused by fire or natural disaster.
• Damage that is caused by wear as a result of use in a production line.
• Differences due to product model change or design change